Privacy Policy for Zamperoni Services Pty Ltd
Effective Date: 18 June 2025
This Privacy Policy outlines how Zamperoni Services (ABN 23 687 411 203) (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This policy is written in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) and is relevant for our business operations in Queensland, Australia.
1. What is Personal Information?
Personal information is any information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include your name, contact details, and other information that can be used to identify you.
2. What Personal Information We Collect
The types of personal information we may collect include, but are not limited to:
- Contact Information: Your name, address, email address, and phone number.
- Service-Related Information: Information about the services you have enquired about or engaged us for, including any specific requirements or preferences.
- Communication Information: Records of our communications with you, including emails, phone calls, and messages through our website or social media.
- Payment Information: Your billing and payment details. Please note, we do not store your full credit card details. Any online payments are processed through a secure third-party payment gateway.
- Website Usage Information: We may collect information about how you use our website, such as your IP address, browser type, and the pages you visit. This is collected through cookies and other similar technologies.
3. How We Collect Your Personal Information
We collect personal information in the following ways:
- Directly from you: When you contact us via our website contact form, email, or phone to enquire about or book our services.
- Through our website: When you use our online booking system or interact with our website.
- In-person: During consultations or the provision of our services.
- From third parties: In some instances, we may receive personal information from third parties, for example, if you are referred to us by another service provider. We will only collect your personal information from third parties with your consent or where it is unreasonable or impracticable to collect it from you directly.
4. Why We Collect, Use, and Hold Your Personal Information
We collect, use, and hold your personal information for the following purposes:
- To provide you with our services and to manage our relationship with you.
- To communicate with you about your enquiries, bookings, and the services we are providing.
- To process payments for our services.
- To improve our services and your experience with us.
- To send you marketing and promotional materials that may be of interest to you, where you have consented to receive such communications. You can opt-out of these communications at any time.
- To comply with our legal and regulatory obligations.
5. Who We Disclose Your Personal Information To
We will not disclose your personal information to third parties without your consent, except in the following circumstances:
- To our trusted service providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, IT support, and marketing platforms. These providers are contractually bound to protect your personal information.
- Where required by law: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement or government agency.
- To protect our rights: We may disclose your information to protect our rights, property, or safety, or that of our clients or the public.
We do not sell or trade your personal information.
6. Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. This includes implementing physical, technical, and administrative security measures.
Your personal information is stored in a secure manner, both in physical and electronic formats. We will retain your personal information for as long as it is necessary for the purposes for which it was collected, or as required by law. When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
7. Your Rights and Access to Your Personal Information
You have the right to:
- Access the personal information we hold about you.
- Request the correction of any personal information we hold about you that is inaccurate, out of date, incomplete, irrelevant, or misleading.
- Make a complaint about a breach of the Australian Privacy Principles.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
8. Cookies and Website Analytics
Our website uses ‘cookies’ to enhance your experience. Cookies are small files that are stored on your computer’s hard drive. They help us to remember your preferences and understand how you use our website. You can choose to disable cookies through your browser settings, however, this may affect your ability to use some features of our website.
We may also use website analytics services, such as Google Analytics, to collect and analyze data about our website traffic. This information is used to improve our website and services.
9. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The latest version of our Privacy Policy will always be available on our website.
10. How to Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to make a complaint, please contact us using this form:
If you are not satisfied with our response to your complaint, you can contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner Website: www.oaic.gov.au Phone: 1300 363 992